❌ Order Cancellation / Refund Policy

As all our products are freshly made to order, cancellations or refunds are generally not available once payment has been confirmed.

We kindly ask customers to review all order details carefully before proceeding with payment.

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📦 Delivery & Handover

All items are thoroughly checked and photographed before leaving our kitchen or being handed over to the customer or courier.

Once the order has been collected or dispatched, responsibility for delays or damages during transit lies with the courier or driver. We strongly recommend choosing a reliable courier and proper handling for delicate baked goods.

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✅ Upon Receiving Your Order

Please inspect your order upon arrival.

If you notice any concerns, kindly notify us within 6 hours of receiving the item so we can assist you promptly.

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💕 Our Commitment to You

Customer satisfaction truly matters to us. While refunds or replacements may not always be possible, we review every case carefully and fairly.

We are always happy to communicate and do our best to provide a reasonable solution where applicable.