❌ Order Cancellation / Refund Policy

• As all our products are freshly made to order, we are unable to accept cancellations or refunds once payment has been made.

• We kindly encourage customers to check all details carefully before confirming an order.

📦 Delivery & Handover

• Every item is carefully checked and photographed before leaving our kitchen or being handed over to the courier/customer.

• Once the order has been passed to the customer or their chosen courier/driver, we are unable to take responsibility for any delays, damages, or mishandling during transit.

✅ Customer Responsibility

• Please check your order upon receiving it.

• If arranging your own courier/driver, kindly ensure that they are aware of the proper handling required for delicate baked goods.

💕 Goodwill & Support

• Customer satisfaction is very important to us. If you experience any issue with your order, please contact us within 6 hours of receiving it.

• While we cannot guarantee refunds or replacements, we will review each case with care and do our best to assist where possible.